In case of cancellations, or for any other reasons, you can process refunds from your Stripe Account. On logging into your stripe dashboard, you can view your payments by clicking on the payments link on the left menu.
On doing this, a list of all your payments will come up on the right of the screen. You can filter down the payments on the basis of date or amount, and click on the specific payment that you want to refund. On clicking on the payment, you will see the various details of the payment, and will see the option to refunds the amount on the top right.
On clicking this, a modal window opens, where you can select the refund amount, the Reason for refund, and add additional notes on the refund.
This change is not automatically reflected within Jisti. You can update the invoice by going into the Invoice page, and selecting the Mark as Unpaid button.
This will come up with the following warning:
You can click on ‘Confirm’ to update the invoice as unpaid.
Please Note: If an invoice is already paid with Stripe once, and then is marked as unpaid manually through the process above, it cannot be paid using Stripe again. To do so, you would need to delete the invoice, create a new one for the session, and use this invoice for the online payment.