A lot of time and effort is poured in into making Jisti super simple and easy to use - so that Jisti users can spend more time and energy working with their clients and not figuring out how the Jisti software works. Jisti has a knowledge base to guide the users on how to use the Jisti tool. The Help Center is the repository of Jisti's knowledge base.
This article shows how to get help if you're stuck or need a little something extra. The topics that are discussed in this article are:
How to open the Jisti Guide
Structure of the Jisti Guide
How to navigate through the Jisti Guide
How to open the Jisti Guide
- Click on a drop down at the upper right. Then choose Help Center.
- A new page will open. This is the Jisti Guide main page.
Structure of the Jisti Guide
The Jisti Guide consists of Articles which are grouped according to the Hierarchical Structure:
Sections > Articles > Topics
An article is a page consisting of one or more topics. For articles that has two or more topics, the location of that topic in the article is accessible from the top or introductory part of an article by clicking on its hyperlink. For example, at the top portion of the How to use the Jisti Knowledge Base article are the list of topics where each topic in the list has a hyperlink.
How to navigate through the Jisti Guide
A section consists of zero or more articles.
The diagram below depicts the hierarchical structure of the Getting Support from Jisti section.
The Getting Support from Jisti section has two articles:
How to use the Jisti Knowledge Base
How to get Jisti support
The How to use the Jisti Knowledge Base article has three topics:
How to sign in to the Jisti Guide
Structure of the Jisti Guide
How to navigate through the Jisti Guide
The How to get Jisti support article has two topics:
Search for topics inside the Jisti app
Chat online with support or submit a request
How to navigate through the Jisti Guide
There are two ways to search for an article, Using the Search Box and Drill down from the Categories.
- Using the Search Box
The fastest way to access the article for specific topic is to use the Search box in the Jisti Guide page. Suppose we want to locate the article that discusses how to sign-up. So, we input a keyword “sign-up” to the Search box, and press Enter.
Among several articles that match the search key “sign-up”, an article How to sign-up for a new Jisti account is one of these. It is apparent that this is the article that most likely discusses on how to “sign-up”. Click on its hyperlink to open the article.
Then the How to sign-up for a new Jisti account article is displayed.
- Drill down from the Categories
The drawback with the keyword search is that sometimes a keyword may match many articles that scanning for the appropriate article among that many articles in the list, may be quite overwhelming.
The Jisti Guide hierarchical structure logically arrange the articles so that related topics are grouped together - for a more guided drill-down. For example, to look for an article that will guide a user how to list the session statuses for a client, it is but quite logical to drill down from the Help Center, the path:
Managing Sessions > Using session statuses to track sessions > Session statuses for a client
Click on the Managing Sessions hyperlink.
Click on Using session statuses to track sessions hyperlink.
Click on Session statuses for a client hyperlink.
